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San Ramon, California - USD Full Time Posted: Thursday, 11 July 2019


The Opportunity

The Product Specialist is directly responsible for the experience of Rodan + Fields Consultants and retail customers, coordinating efforts to ensure that all inbound call and e-mail inquiries for the RF Connection are handled within required service levels and with an exceptional quality of interaction, anticipating needs, and offering support for a positive experience using Rodan + Fields products. The Product Specialist is a position that reports to the RF Connection Supervisor.


  • Handle concerns and inquiries to both English- and Spanish-speaking customers regarding product experiences, skin concerns from Rodan + Fields Consultants and retail customers, with the highest degree of courtesy and professionalism with a focus on first contact resolution (resolve issues within one call/one email).
  • Adhere to a structured workday schedule for incoming call and email coverage to ensure service level delivery. This includes arriving on time, remaining until the end of the shift and maintaining a consistent, reliable attendance record.
  • Meet or exceed daily productivity targets.
  • Develop broad knowledge of skin, working knowledge of Rodan + Fields products, product combinations, and demonstrate continued and consistent proficiency in the skill sets utilized within the RF Connection.
  • Participate in team meetings and required training.
  • Identify trends and alert the RF Connection leadership team, carefully document customer concerns.
  • Assist with other duties as assigned by management.
  • Be an Ambassador for the Doctors, company and products always positive and supportive.
  • Able to identify if a concern needs to be escalated to the RF Connection leadership team.

  • Bachelor s or Associate s degree desired
  • Bilingual fluent in Spanish (both reading and writing) Will need to pass written and conversational language proficiency tests
  • Experience in Dermatology or Plastic Surgery is a plus
  • Experience in Customer Service experience handling customer concerns. Working in a contact center environment handling inbound calls and emails is desired.Must be willing to work as a contact requiring 100% customer interaction via phone and email with outstanding verbal and written communication skills.Reliable attendance and punctuality record.
  • Strong interpersonal skills; professional, courteous, friendly, and empathetic.
  • Ability to positively adjust to a rapidly changing environment.
  • Proficient in all Microsoft Office applications.

The Company

Rodan + Fields was founded in 2000 by Stanford-trained Dermatologists Dr. Katie Rodan and Dr. Kathy Fields with a passion for giving people the best skin of their lives and the confidence that comes with it. Today, Rodan + Fields is the #1 Skincare Brand in North America in 2018 and the #1 Skincare Brand in the US in 2016, 2017 and 2018 ! The company has grown its innovative line of products and expanded into Canada and Australia. Headquartered in San Francisco, CA, R+F now employs approximately 700 people, has more than 300,000 enrolled Independent Consultants and over two million Preferred Customers.

At Rodan + Fields, you will be challenged to make an impact, inspired to do more, and rewarded for your contributions. We are transforming skincare, and we welcome your big ideas to fuel our ambitious growth plans! If you are looking for a life-changing career opportunity, we've got your prescription. You ll become part of a positive, passionate movement that celebrates greatness and encourages employees to be catalysts for change. We provide a creative, vibrant workplace outfitted with all of the technology, tools and training you'll need to learn, grow and thrive! We create life-changing impact in our communities through our non-profit, Prescription for Change, the heart of Rodan + Fields. By funding empowerment programs for students, we teach them how to use their skills to make life-changing differences in their lives and the lives of others. Join us and share your talents as we develop innovative solutions for your skin and empower entrepreneurs. In addition to working arm-in-arm with industry leaders, employees at Rodan + Fields enjoy rich benefits plans and perks.

Source Euromonitor International Limited; Beauty and Personal Care 2019 Edition, retail value RSP terms; all channels, Skin Care includes Sets and Kits; North America defined as Canada and the United States

Source Euromonitor International Limited; Beauty and Personal Care 2019 Edition, retail value RSP terms; all channels, Skincare includes Sets & Kits.

- provided by Dice

San Ramon, California, United States of America
Rodan + Fields, LLC
Rodan + Fields, LLC
7/11/2019 6:00:40 PM

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