Description
Gigamon, certified as a Great Place to Work 2022, helps the world's leading organizations run fast, stay secure and innovate. We provide the industry's first elastic visibility and analytics fabric, which closes the cloud visibility gap by enabling cloud tools to see the network and network tools to see the cloud.

With visibility across their hybrid cloud network, organizations can improve customer experience, eliminate security blind spots, and reduce cost and complexity. Gigamon has been awarded over 90 technology patents and enjoys world-class customer satisfaction with over 4,000 organizations, including 9 of the top 10 mobile operators, over 80 percent of the Fortune 100, and hundreds of government and educational organizations worldwide. Gigamon goes beyond current observability approaches that rely exclusively on logging of metrics, events, logs, and traces (MELT) by providing Deep Observability.

We extend the value of the cloud, security, and observability tools with real-time network intelligence derived from packets, flows, and application metadata to deliver defense-in-depth and complete performance management across hybrid and multi-cloud infrastructures. Gigamon is seeking an experienced and talented individual to fill the Director of Sales Engineering role for North America Service Providers (SP). This role leads a team of accomplished Sales Engineers focused on sales to service provider customers across North America.

The ideal candidate will have a solid technical background in service provider networking and prior experience managing technical teams. An ability to lead from the front and a willingness to act as both player and coach to help your team secure the technical win will be key to your success. Responsibilities: Work closely with Senior Sales Director (SSD) and Regional VP to create a strategy for the retention and growth of North America SP accounts.

Manage all aspects of the team, including hiring, coaching and development, regular 1:1 sessions, and annual reviews. Work collaboratively with other groups, such as Solution Engineering, Professional Services, Support, Engineering, and Product Management, to ensure the effective operation of your team, achieve the technical win, and ensure ongoing customer satisfaction. Formulate and hold the team accountable for best practices for presentations, demos, proof of concepts, and customer feedback.

Work as an individual contributor for key accounts as needed or requested. Provides mentorship/guidance on technology and competitive trends to clients, partners, and employees. Ensure retention of technical relationships with Service Provider accounts Stay current with changing SP market and architectures.

Provide SP market insights to internal groups such as product management and engineering. Ensure the team is documenting and communicating non-standard feature requirements and creating entries in the feature request system to reflect customer requests. Communicate to leadership weekly on progress.

Qualifications: Bachelor's Degree in a technical area (Computer Science, Computer Engineering); or equivalent work experience. Experience in a Pre-Sales Engineering role in telecommunication, service provider, or network monitoring. Experience managing all aspects of the team, including hiring, coaching and development, regular 1:1 sessions, and annual reviews.

Relevant industry experience selling to or supporting service provider customers. Effective technical presentation skills. Excellent communication capabilities.

The base salary compensation range targeted for this role based out of Gigamon's Santa Clara, CA, Headquarters office is $161,500 - $231,000, with an opportunity to earn an annual bonus or commission (subject to terms and conditions of the plan). This salary range is an estimate, and the actual salary may vary based on the Company's compensation practices. Employees in this position are eligible to participate in the Company's standard employee benefit programs, which currently include health insurance, health savings accounts, life, AD&D, disability, 401(k) plan with company matching contributions, paid time off (holidays, vacation, and sick), tuition reimbursement, employee assistance program (EAP), business travel accident insurance, employee discounts, and employee referral program.

Additionally, employees in this position are eligible to participate in the Profit Interest Units plan