Job Details

Description

The Customer Service Manager reports to and assists the General Manager and Assistant Store Manager, in daily operations, including motivating and inspiring the team to achieve store goals. They are focused on the customer experience through active supervision and enhancing the service culture. The Customer Service Manager also provides a strong leadership presence and control in the store, while enforcing all company policies and procedures, including, safety and security.

Major Duties and Responsibilities:

Consistently creates a welcoming environment for the customer and quickly responds to customer inquiries and needs

Observe staff member's customer engagement and interactions, provide instructions and guidance to staff to continually improve the customer experience

Demonstrates leadership to staff by providing high levels of customer service, driving sales, handling difficult and/or complicated sales, demonstrating organizational skills

Conducts new employee orientations, trains and coaches Store Associates

Utilizes company tools to diagnose opportunities and develops action plans to improve performance

Regularly communicates with General Manager and Assistant Manager to discuss strengths, opportunities, and trends in business to increase sales

Regularly communicates with General Manager and Assistant Manager to discuss strengths and opportunities of staff members

Provides direction, support, and ongoing feedback of overall performance to staff members

Assists in the hiring process to the needs of the business, actively recruiting to ensure open positions are filled

Ensures company standards are met for store and associate appearance

Assists with planning and adjusting schedules as necessary to maximize sales, while ensuring payroll expectations are followed

Plans, coordinates, and executes all merchandising and sales promotions in a timely manner while ensuring pricing and signage information is accurate

Willingness to participate in continued education, including product knowledge and professional development

Assists management team with inventory management

Performs all duties of a store associate while functioning as a Customer Service Manager

Performs all duties as directed by managers

Qualifications

Must be 21 years of age

1-2 years retail management experience. Demonstrates supervisory and training/coaching skills

Full-time employment, ability to work evenings, weekends and holidays, as scheduled. Consistent and regular attendance required

Ability to develop constructive and effective relationships with staff and customers by possessing strong interpersonal skills to communicate with confidence

Skills to influence at all levels; demonstrated ability to work effectively within a team and be assertive in driving successful management strategies

Demonstrates strong comprehension along with excellent written and oral communications skills; ability to read small type

Possess strong organizational and time management skills; effective ability to multitask and strong attention to detail required

Ability to operate business machines and electronic devices (scanners, phones, computer keyboards, etc.)

Ability to count cash and make change accurately

If necessary, must be able to pass any applicable alcohol training class and maintain a current certification card

Ability to repeatedly lift 40-50 pounds

Ability to stand and/or walk for extended periods of time

Ability to follow directions and complete assignments

Perform all duties as assigned by supervisors

Ability to repeatedly walk up and down stairs

Ability to work in cold areas

.The hourly pay range for this position is $19.00-$22.00

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications