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Stirling, Scotland - £500 - 550 per Day Contract Posted: Thursday, 16 May 2019
Monarch are working with an financial sector organisation who are looking to bring on a Knowledge Consultant (KCS ServiceNow), you will need experience in the below to be successful:
  • Develop the knowledge management database to ensure articles are simple, easy to access and use and can be easily maintained in-line with organisational needs
  • Help to specify, test and implement the changes to the ServiceNow Knowledge module to ensure that it is fully KCS compliant
  • Work with our professional services provider to ensure that the delivery of the knowledge management processes and procedures (adopting KCS) is seemlessly implemented.
  • Contribute to the development of the KCS Double Loop Process (with particular focus on the Evolve Loop) to ensure that the correct management and compliance procedures are adopted
  • Contribute to the technology roadmap for Knowledge
  • Introduce innovations to setup and use knowledge, making it more interactive and increasing the usefulness to all users.
  • Engage with EUS colleagues and relevant supplier partners to determine how they want to consume knowledge and develop accordingly.
  • Assist in developing the communication plans to ensure all users are engaged and kept up to date on any new innovations or developments that impact them.
Job Requirements - Knowledge and Skills
  • Extensive experience operating in an ITSM environment
  • ITSM skills (ITIL qualification preferable)
  • Experience of operating in a broadly defined role
  • Experience in managing multiple stakeholders at all levels of the organisation
  • An understanding of the importance of actively managing relationships with stakeholders and a willingness to actively engage with customers.
  • Proven ability to positively influence people at all levels and drive organisational change
  • An understanding of the financial services industry and regulatory environment.
If you're looking for a new assignment, can work in either London, Reading or Sterling and have the experience above then please do apply. We also run a generous referral scheme - the last 3 placements I've made have been from friends referring friends, if you do know or think you know someone who could be interested in this opportunity, please pass this on. It could be worth your while! If you need any more information please do not hesitate from dropping me a line.

Stirling, Scotland, UK
3 months
£500 - 550 per Day
Monarch Recruitment Ltd.
Ryan Jones 
16/05/2019 16:36:13

About Monarch Recruitment Ltd.

We specialise in Development, Network, Infrastructure, Business Analysis, Project Management, Digital, e-commerce, Oracle, Support, Security, ERP, Public Sector, Big Data

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