Homeowner Services Officer
Location: Eastleigh (hybrid working, with Monday and Friday at home)
Salary: £36,980 per annum plus fantastic benefits
Contract: Permanent, Full time Monday to Friday

Our client, a leading housing provider, is seeking an experienced Homeowner Services Officer to join their Operations Directorate. This is a key position managing a designated geographical area and ensuring that all services delivered to leasehold and shared-ownership customers are responsive, professional, and customer-focused.

You will provide a comprehensive management service across the leasehold and shared-ownership portfolio, taking ownership of complex cases and delivering expert advice on all aspects of leasehold management.

Key Responsibilities

• Manage a wide portfolio, taking full responsibility for all aspects of leasehold management.
• Provide specialist advice on lease covenants, subletting, alterations, and lease variations.
• Offer expert guidance on lease clauses, covenants, demised areas, and leaseholder rights and responsibilities.
• Support the Leasehold Admin Officer with consents and take appropriate enforcement action for breaches of lease covenants, including court action for forfeiture when necessary.
• Support Section 20 and QLTA consultations and manage responses.
• Optimise income by setting and scrutinising service charges, recovering arrears, and managing major work recharges.
• Represent our client at the First-Tier Tribunal to defend leasehold challenges or present cases for determination.
• Audit repair, management fee, and service charge costs in collaboration with the Finance Service Charge team.
• Work closely with residents' associations on estate improvements, account queries, and planned maintenance programmes.
• Investigate subletting fraud in line with procedures and ensure all appropriate actions are taken.
• Resolve complaints and enquiries promptly and effectively.

Skills & Experience

• Proven knowledge and experience in leasehold management for leasehold and shared-ownership customers.
• CIH or RPM qualification (or willingness to work toward one).
• Strong understanding of the Commonhold and Leasehold Reform Act 2002 and the Landlord and Tenant Act, and their application to residential leaseholders.
• Hands-on experience applying leasehold law in assignments, consents, enfranchisement, lease extensions, breach of covenants, and service charges.
• Ability to analyse and interpret lease covenants and apply health & safety legislation relevant to neighbourhood management.
• Skilled in handling difficult, sensitive, and challenging situations with professionalism and tact.

Why Join Our Client
This is an opportunity to work with a respected housing organisation that values expertise, professionalism, and customer care. You'll be part of a supportive team and have the chance to make a direct impact on the lives of homeowners and shared-ownership residents.

How to Apply
If you have the skills, experience, and drive to excel in this role, we'd love to hear from you on (phone number removed)/email your CV to (url removed).