Who are Diligenta?

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

The Opportunity

In this role you will be reporting into the Incident Team Leader, the man responsibility of the Business Analyst is to review and resolve Corporate Incidents for our clients. You will be investigating and analysing the cause and planning the actions required to rectify the issue by self or relevant parties.

To ensure that Corporate Incidents are delivered in line with client and regulatory expectations.

You'll be:

• Involved in any elements of the CI process from initial investigation, population analysis, planning of activities, calculation of detriment, root cause fix and customer remediation.
• Ensuring rectification is completed in accordance with Life & Pensions Regulations, TCF (Treating Customers Fairly) principles and Phoenix Remediation Frameworks
• Taking ownership of activity within individual Corporate Incidents to ensure agreed actions and timescales are met, including handling complex and technical pieces of work.
• Making decisions taken against Incident procedures and regulatory guidelines to ensure customers are put back into the position they should have been.
• Liasing with internal stakeholders, policy holders, advisors and external clients are involved and receive appropriate communications. Meetings with all relevant parties organised and facilitated.

You should apply if you have:

• Strong knowledge of Life and/or Pensions
• Excellent communication skills
• Proficient skills in MS Office Word, PowerPoint
• Strong analytical skills
• Experience working within financial services and to FCA Guidelines

The Perks

• Company pension scheme
• Discretionary Bonus Scheme
• 25 days holidays + 8 bank holidays
• Gain professional accreditation on completion at no extra cost through our bespoke 24/7 professionally accredited online learning and development tools.
• Access to our Confidential Helpline is available to be used by you and your family.