My client, an international bank based in London are looking for an Operational Resilience Crisis and Incident Management specialist to join their growing team

About the Operational Resilience Crisis and Incident Management Specialist Role:

Responsible for developing, embedding and managing the Operational Resilience framework, tools and methodologies in line with regulatory requirements to enable the achievement of my client's strategic objectives, with a particular focus on Crisis and Incident Management

DUTIES AND RESPONSIBILITIES:

Responsible for developing, embedding and managing the Operational Resilience framework, tools and methodologies in line with regulatory requirements to enable the achievement of MUFG's strategic objectives.

Specific responsibilities include:

• Supporting all tasks to promote awareness and understanding of Operational Resilience across the firm, supporting communications and training campaigns across all levels.
• Build on and maintain strong collaborative relationships across three lines of defence with key stakeholders, helping the SMF24, Service Owners and Resource Owners perform their duties in line with regulatory expectations.
• Actively supporting the Incident Management Team and Senior Management with:
• Timely coordinating response to all emergency incidents
• Ensuring actions for staff safety as a priority.
• Responsible for maintaining robust Crisis Management response plans
• Responsible for maintaining Crisis Management training activities (Incident Management Team, Executive Team)
• Actively support with the continued development and delivery of Incident and Crisis Management activities within London and the wider EMEA region.
• Manage coordination of the London and the EMEA regional annual HQ Tokyo regulatory assessment and reporting for Crisis Management frameworks;
• Support One 's delivery in the EMEA region in line with regulatory and Head Office requirements to achievement of my client's strategic objectives.
• Manage all Incident and Crisis Management MI for the Operational Resilience team.
• Support the delivery of the horizon scanning approach to Crisis and Incident awareness to improve the planning and response to potential business impacts.
• Responsible for building awareness and understanding of Operational Resilience across the firm, leading communications and training campaigns at all levels.

Skills and knowledge required:

• Experience:
  • Has previous experience managing incidents and crisis events.
  • Working closely with stakeholders at different levels of seniority.
  • Knowledge of working in the fields of Operational Resilience and Business Continuity (preferred).
• Understanding ofServiceNow Operational Resilience and Business Continuity modules used in the organisations (preferred).

Previously employment experience in:

• The UK Financial sector.
• Crisis and Incident Management
• UK Regulatory experience in Operational Resilience or Risk Management areas.

Communication & influencing skills

• Advocate for Operational Resilience and builds strong relationships with senior stakeholders across all business areas to ensure delivery and embedding of Crisis and Incident Management throughout the organisation
• Ability to build collaborative relationships across the business, working closely with internal customers

Good knowledge and understanding of:

• UK Regulatory policy statements on Operational Resilience, Third Party Risk Management & DORA.

If the above is of interest please apply to this role or call me to find out more.

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