Service Assurance Analyst
Fixed Term Contract 24 months
Salary based
On Site in Manchester

About IT Services
IT Services is a vibrant and fast-moving department, focusing on delivering excellent customer service and quality services for staff

The Role
This role coordinates an end-to-end Service Assurance (Service Design and Transition) process. You will work closely with Project and Operational Teams to ensure that new and changed IT Services have a complete Service Design Package, meeting the agreed Service Transition and Operational Readiness measures. This includes creating artifacts such as runbooks, configuring ITIL service support processes, support and RACI models, Disaster Recovery plans, and completing knowledge transfer.

The successful candidate should be able to demonstrate:

• Proven experience of coordinating/managing Service Design and Service Transition activities for new and changed services
• Experience of collaborating with multiple stakeholders to successfully onboard all new and changed solutions delivered into the production environment
• A demonstrable understanding of Availability Management, Capacity Management, and Information and Governance
• Understanding of ITIL
• Experience of project delivery and working within a governance framework
• Experience of security system implementations preferred

• Generous annual leave allowance, including Christmas/New Year closure
• Pension scheme membership to provide benefits for you and your family
• Well-being program with counseling, fitness, and leading sports facilities
• Learning and development opportunities
• Season ticket loans for public transport
• Cycle to Work Scheme
• Workplace nursery scheme
• Staff recognition schemes
• Staff discounts on a range of products and services including travel and high street savings