We are actively seeking an IT Support Specialist to work alongside the IT Team in Singapore and a Managed Service Provider to support end users and IT infrastructure in our London office. This position will report directly to the Head of Information Technology. You will be a hands-on technical support with experience and responsibility for the entire infrastructure environment and end user.

Accountabilities:
Responsible for 1st line support for the IT infrastructure and end-user, including but not limited to
New Starter IT setup and training
Active Directory
Basic networking
Windows Servers
Basic Microsoft 365 administrator
Administration and documentation
Ensure continuous delivery of IT services through oversight of service level agreements with business users, MSP and monitoring of IT systems performance.
Be prompt and meticulous in reporting, investigating, and updating daily incidents.
Assist in project implementation.
Able to work independently with minimum supervision.
Ensuring speedy resolution of incidents assigned to the team and proactively improving the applications environment, processes, and communication across the business.
Liaise with third-party vendors for information requests and issues that cannot be resolved in-house.

Job Requirements:
Ideal Experience/Background:
Experience in supporting IT infrastructure and end users.
Microsoft365, Active Directory
Good all-round technical and analytical skills.
Experience working in a highly regulated environment with strict policies and controls related to IT support function methodologies.
Manual Handling.
Comfortable working in a fast-paced, high-energy environment

Personal Qualities:
Exceptionally proactive nature, with the ability to innovate and challenge in support of our business model.
Excellent interpersonal, communication and stakeholder management skills.
Keen eye for detail with an appetite for innovation and optimisation across the applications environment.
Committed to continuous learning and a desire to develop the applications team and environment to be the best in class and industry.