Service Operations Centre Manager - Sheffield

(Contract 3 months/Immediate start/Inside IR35/on site Sheffield)

A rare opportunity to take the lead and drive the managed services function for one of Ireland's foremost IT. Service Delivery organisations.

The Person

The right person will have experience in managing complex multi-disciplined IT Managed Services and will have worked at a senior level in service delivery or account management roles in a fast paced business. We are looking for a contract Senior Manager who has experience managing managers and transformation activities in a customer focussed, remote support environment, covering Level 1 End User Service Desk through to Level 3 Infrastructure support.

This is a 3 month contract (Inside IR35) for a Senior role and reports to the Group Delivery Director. You will work as part of the Operations Management Team whose objectives and priorities are three-fold, firstly to create a great place to work for our employees, secondly to deliver a great experience for our customers, and finally to deliver profitable growth to our organisation.

Key responsibilities:

• Lead the operational execution of a number of key transformation activities including:
  • Improved training programme
  • Operational structure changes
  • Formalised compliance measurement
• Provide leadership for the End User, Infrastructure and Service Quality teams as they deliver those transformations.
• Build on the existing teams and tools, finding efficiencies and improving the use of our toolsets.
• Lead your direct team of 3 managers.
• Act as a senior contact for the Operations Centre - engaging with senior executives.
• Drive collaboration with our Ireland and UK based Customer Experience Managers to ensure flawless delivery to our end customers.
• Ensure that operational SLA's and targets are met to support the delivery of our services.

Key targets for the role are:

• Completion of the agreed transformation activities
• Best in class service - measured through customer satisfaction surveys and industry bench-marking.

Working @ Auxilion

Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we support our clients on their journey.

Our people have a passion for their work, our culture and values. Whether you're focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

Auxilion works with many of Ireland's & UK leading Enterprise, Corporate and Public Sector companies providing a wide range of services covering Consulting, Managed Services, Digital Services and Project Services.