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Job Details


2nd Line Support/Service Desk Technician (Permanent)

Location: Huntingdon Country: UK Rate: Competitive Salary

2nd Line Support/Service Desk Technician
Competitive Salary

We've got a great opportunity for an amazing growing organisation based in Huntingdon looking for a Service Desk Analyst to join their team.

My client are a successful technology organisation who have gone through recent expansion and have an opening for a Service Desk Analyst to work on their service desk. My client offer a great salary annual review plus an amazing, fun a vibrant working environment!

If you're looking for a company that offer progression, to be working within a rapidly growing industry and a lively office environment or know someone who is - then please apply!

Job Description

Monitoring and meeting service level targets

Building and maintaining strong supplier/partner relationships with both the company and the customer suppliers

Providing day to day support

Management and analysis of customer bill reporting

Overseeing practise of customer/supplier processes and feeding back suggested changes where required

Managing incidents, service and change requests through to resolution and in line with contractual obligations

Documenting and rolling out of changes in existing process/new processes where required

Understanding and operating to differing contractual obligations

Managing conflicting and changing priorities

Resolving escalations and complaints

Experience Required

- Two years minimum experience in administrator type role

- Experience in customer facing environment

- Some experience of managed service preferred but not essential

- Windows Desktop Skills

- O365 Administration Skills

- Backups/Restore Skills

- SharePoint Skills

- Ticketing System Experience

- Server Virtualisation (Hyper-V/VMWare)

- Microsoft Exchange

- Active Directory

- Windows Server (full range)

We are looking to shortlist candidates for this position ASAP so please apply today for immediate consideration.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

Posted Date: 12 Sep 2019 Reference: JS-50203418 Employment Agency: Lorien Contact: Amy Chinery