Please answer the following questions in order to process your application.
Select your working status in the UK *
File Attachments:
(2MB file maximum. doc, docx, pdf, rtf or txt files only)
* denotes required field
Additional Information:
Availability/Notice
Salary Expectation GBP
Approximately how far are you willing to travel to work (in miles) ?
Key Privacy Information
When you apply for a job, NetTemps will collect the information you provide in the application and disclose it to the advertiser of the job.
If the advertiser wishes to contact you they have agreed to use your information following data protection law.
NetTemps will keep a copy of the application for 90 days.
More information about our Privacy Policy.
Job Details
Resident Liaison Officer (Permanent)
Location: Colchester Country: UK Rate: £28k - £30k per annum
Panoramic Associates is currently recruiting a Resident Liaison Officer situated within the Investment and Compliance Department. You'll play a pivotal role in the daily management of programme and project administration tasks, including coordinating resident liaison activities.
Job Title: Resident Liaison Officer
Location: Colchester (Once a week)
Salary up to £30k per annum
Duties and Responsibilities:
- Act as the primary point of contact for residents, addressing inquiries, concerns, and requests promptly and effectively.
- Coordinate and facilitate communication between residents and relevant departments within the organization.
- Provide support and guidance to residents on housing-related matters, including tenancy agreements, repairs, and community resources.
- Conduct regular outreach to ensure resident satisfaction and gather feedback for continuous improvement.
- Set up, undertake, and manage the customer/resident liaison across multiple programmes/projects.
- Attend customer/resident Liaison meetings either face to face or digitally to ensure a high-performing customer-centric service is delivered.
Knowledge & Experience:
- Previous experience in a customer service or resident support role, preferably within the social housing sector.
- Excellent communication skills, both verbal and written, with the ability to empathize and build rapport with diverse audiences.
- Strong organizational and problem-solving abilities, with a proactive approach to addressing resident needs.
- Experience managing customer complaints.
If you have a keen eye for detail and a passion for social housing, please get in touch with Narinder Kaur arrange an informal interview.
Posted Date: 03 May 2024
Reference: JS-BBBH125975
Employment Agency: IO Associates
Contact: Narinder Kaur