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We're looking for a Customer Service advisor to join our team in Newcastle! Within the customer service advisor role, you will be the first point of contact for customers, colleagues & energy supplier employees, providing support to resolve issues, requests and any other queries they may have. We look to provide the best possible service to our customers via both inbound and outbound telephone calls. This role reports to the Customer Service Team Leader. What you'll be doing: Provide fantastic service to anyone you speak to Ensure adherence to internal and contractual quality standards Ensure... more ->
Risk Officer - this is a 50/50 split of Work from home and in office. Our client based in Bristol at Emersons Green near the junction of the M4 and M32 ( so commutable from Bristol, Bath, Chippenham ) are experts in the compliance industry; focussing mainly on the Motor Trade and Travel. They have one of the UK's largest regulatory networks with many retail sites across the UK benefiting from a range of Finance and Insurance services. By providing Appointed Representative status, they shoulder the burden of compliance ( of being Directly Authorised by the Financial Conduct Authority (FCA) )... more ->
Fraud Advisor - Finance Operations Glasgow/Home Contract - 6 months Join us in Glasgow as a Fraud Advisor, where you'll be the frontline against fraud in an ever-evolving environment. Protect our customers and revenue streams, making critical decisions to suspend services on a case-by-case basis. Rapidly detect fraud, minimize losses, and enhance detection capabilities, all while ensuring a positive customer experience. Key Responsibilities of the Fraud Advisor include: Be the first line of defense against fraud. Influence and change processes to combat emerging fraud trends. Contribute to... more ->
The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role. Joining us as a Customer Advisor is a great opportunity, whether it's your first job and you're looking to gain some valuable experience, or you have experience with retail and you're looking for a new challenge, this could be the start of a new career with us. About the role You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will... more ->
The hourly rate for this role is £10.42 and up to £10.95 across selected locations within London. The hourly rate will increase after 6 months in role. The importance of your role. This is your chance to be part of something a bit different. You'll be working closely with the most important part of our business - our customers. Giving them fantastic customer care and making them feel good, and we think that's a great opportunity. You'll really get to know our customers and what they're looking for; it's everything from helping them find the perfect product, working deliveries and stocking the... more ->
The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role. The importance of your role. This is your chance to be part of something a bit different. You'll be working closely with the most important part of our business - our customers. Giving them fantastic customer care and making them feel good, and we think that's a great opportunity. You'll really get to know our customers and what they're looking for; it's everything from helping them find the perfect product, working deliveries and stocking the... more ->
Responsibilities Perform end-to-end orchestration across all processes and services managed by Client Management Engage clients throughout process, ensuring seamless delivery and client experience Proactively manage the relationship health and day to day maintenance activities of the client accounts and deliver the highest quality client service Own and drive execution of processes, working closely with stakeholders and the value chain to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, across both simple and complex cases. Adhere to... more ->
Workforce Manager required by a large financial services firm. You will need strong analytical data skills (data creation, data analysis, data application and coaching) with the ability to understand MI, alongside experience of overseeing large teams (70-140 people) in a Contact Centre setting. You will be working closely with team leaders to identify underperformance and make plans to remediate/improve performance. Lead the design and continuous improvement of the management and dashboard reporting to provide insights and inform understanding around how teams and individuals can improve. In... more ->
Position Service Manager Industry Water Hygiene/Treatment Location Aldermaston (Within 25 miles) Salary/Package £35,000 - £45,000, Company Veh/Allowance, Fuel Card, Holidays & Pension, Expenses & Technology, & Career progression. Client My client is a water treatment/environmental services company, working primarily within the commercial/building services/swimming pool/hotel/industrial sectors click apply for full job details more ->